Diesel Tunes Performance Lowest Price Guarantee All Policies Effective 9/1/2006
At Diesel Tunes Performance Products, our pricing policy is simple - we offer you the lowest price possible on the highest-quality parts and accessories. We back it up with the best Low Price Guarantee in the business! We are able to provide low prices to our customers by keeping our overhead low and working closely with suppliers on volume purchasing. Diesel Tunes Performance takes pride in the great values and low prices we offer our customers. We work diligently to ensure that our product selection, product availability, reliable delivery, and superior customer service work together to create a great shopping experience. We also want our customers to feel confident that Diesel Tunes Performance consistently offers great savings. For this reason, we offer a Low Price Guarantee. When you order our product(s) we will meet or beat any advertised price for any Diesel Tunes branded item that we sell at the time of purchase. It's that simple!
You are eligible for a price-match if your request meets the following conditions:
- Comparisons must include the product price plus shipping & handling charges when calculating the competitor's advertised price.
- Our Low Price Guarantee applies only to retailers that have the identical product in stock and the product is priced accurately.
- Total price match requests are applied at the time of purchase at Diesel TunesModule.com.
All prices are subject to change without prior notice. Diesel Tunes Performance reserves the right to correct any errors in pricing that appears on the Diesel Tunes sites or in other materials distributed by Diesel TunesModule.com.
Diesel Tunes Exchange Procedures
At Diesel Tunes Performance we understand that not every product is going to be a great fit for every customer every time. That's why we offer our "30 Day Satisfaction Guarantee". We truly believe Diesel Tunes Performance products to be the safest, most warranty friendly & effective diesel product on the market today! However, if you are not completely satisfied with Diesel Tunes Performance diesel module you may return it within 30 days for a refund (please see requirements below).
If you are not satisfied with your Diesel Tunes Performance product during the first thirty (30) days after you purchase a new product you may return it to Southcoast Performance Solutions for cash refund (minus a small processing fee-see details below). After 30 days from the date of purchase any defective products will be repaired or replaced at manufacturer’s discretion.
Follow these procedures to obtain your refund:
- Contact Southcoast Performance in by phone or email to request a Return Merchandise Authorization number (RMA).
- Put the product back in its ORIGINAL packaging which must be COMPLETE as per the explanation below. Do not apply tape or labels to product boxes.
- Include the ORIGINAL sales receipt. Invoices, credit card statements or sales receipts from an online payment service company will not be accepted.
- Write the RMA# on the front of the package - no packages are accepted without an RMA#.
- Return the product to: Southcoast Performance Solutions, 14761 Cool Valley Ranch, Valley Center, CA, 92082.
Terms and Conditions for 30 Day Money Back Guarantee:
- We are not responsible for items damaged by improper use or installation.
- All products must be received by our Returns Processing Center within 10 business days of receiving a Return Merchandise Authorization (RMA) number or they may be refused.
- The RMA numbers must appear on the SHIPPING BOX. DO NOT MARK ON THE OUTSIDE OF THE PRODUCT BOX, nor apply tape or shipping labels.
- All items must be returned with original packaging and materials and be in perfect, new condition.
- All original wires and connectors must be present on the product.
- Product must include all original packaging, instructions, mounting straps/ties, fuses, posi-tap connectors and any other parts that were included with product when initially purchased.
- The Product must not be dirty, scratched, bent, broken or have any cosmetic damage.
Merchandise, Shipping & handling charges and processing fees are not refundable. A 10% restocking fee will be applied to all refunds to cover the above expenses. You are responsible for insuring returns. Products returned that were purchased during a Free Shipping promotion are subject to having regular shipping charges deducted from any return.Any deviation from the return process outlined above will result in a delay or refusal of your return and an additional restocking fee of up to 30%. Return must be made within 30 days of purchasing the product.
Diesel Tunes Performance Limited Warranty
By installing this Product, Customer Understands and Agrees that as a High Performance product, individual results may vary depending on make, model, and usage. They also understand that the original auto manufacturer makes its own determinations regarding the effects of Add-On products to its warranties, and this Limited Warranty is the only responsibility assumed by the Company, which is limited to the original retail purchaser of the product. This Product will interfere with and should be removed from the vehicle before any diagnostic testing.
Terms of Limited Warranty
Diesel Tunes Performance manufacturer hereby warrant its product against any and all defects in workmanship and materials for one year from the date of purchase. If Diesel Tunes Performance Manufacturer receives notice of claim during the warranty period it will replace the defective part without charge to the customer. This warranty shall not apply to defects resulting from freight damage, accident, misuse, unauthorized service, modification or incorrect installation. Diesel Tunes Performance manufacturer retains the right to inspect the part to determine the warranty status of every claim. The maximum liability of Diesel Tunes Performance manufacturer shall not exceed the purchase price.
Diesel Tunes Performance manufacturer makes no other warranty, express or implied, whether written or oral, with respect to this product. Diesel Tunes Performance manufacturer specifically disclaims the implied warranty of merchantability and fitness for a particular purpose. This limited warranty shall not apply to the cost of labor, freight, material or other costs in connection with the removal and/or replacement from the claimant's vehicle. In no event shall Diesel Tunes Performance manufacturer or its distributors or dealers be liable for lost profits, punitive, incidental, special or any other consequential damages, damage. This warranty supersedes any and all previously issue warranties for any and all previously purchased products. This warranty shall be strictly adhered to for all warranty claims filed for this product.
DISCLAIMER Performance Products
Read carefully before installing any performance product. This is a high performance product. Use at your own risk. For off road use only. Do not use this product until you have carefully read the following agreement. This agreement sets forth the terms and conditions for the use of the Performance product. The installation of this product indicates that the buyer has read and fully understands this agreement and accepts its terms and conditions.
DISCLAIMER OF LIABILITY
Manufacturer, its distributors or dealers shall in no way be responsible for the product’s proper use and service. The buyer of this system hereby waives all liability claims. The buyer acknowledges that he is not relying on the sellers skill or judgment to select or furnish goods suitable for any particular purpose and that there are no liabilities which extend beyond the description on the face hereof, and the buyer hereby waives all remedies or liabilities, expressed or implied arising by law or otherwise, (including without obligations of the seller with respect fitness, merchantability and consequential damages) or whether or not occasioned by the seller’s negligence. The seller disclaims any warranty and expressly disclaims any liability for personal injury or damages. The buyer acknowledges and agrees that the disclaimer of any liability for personal injury is a material term for this agreement and the buyer agrees to indemnify the seller and to hold the seller harmless from any claim related to the item of the equipment purchased. Under no circumstances will the seller be liable for any damages or expenses by reason of use or sales of any such equipment. The seller assumes no liability regarding the improper installation or misapplication of its products. It is the installer’s responsibility to check for proper installation and if in doubt the manufacturer is to be contacted.
TERMS OF WARRANTY
The defective product must be freight prepaid and returned to Manufacturer for further investigation, otherwise this warranty shall be deemed null and voided and of no effect. This warranty is void on any products that show evidence of misapplication, negligence, improper installation, abuse or alteration from its original design. In no event will Manufacturer be liable for any consequential or incidental damages for breech of any express or implied warranty on the product. This warranty is not transferable or assignable. Manufacturer, its distributors or dealers are not responsible or liable for any products damaged or destroyed due to improper installation. By installing this product the buyer agrees that he/she has read and understands this agreement and accepts its terms and conditions.
New Vehicle Warranties and Your Rights
No high quality after-market part or accessory that is properly installed on your vehicle will entirely void your original vehicle manufacturer's warranty. According to the provisions in the Magnuson-Moss Warranty Federal Trade Commission Improvement Act, It is the dealership's responsibility to prove that your modification directly caused or affected the failure you are trying to resolve. With that said, some dealerships are more performance-oriented than others and are more willing to work with customers. The easiest way to avoid a problem is to remove your upgrade prior to a dealer visit.
Warranty-related materials, published by the new vehicle manufacturers, state that the installation of after-market parts has no effect on the warranty unless such equipment causes the problem that leads to the warranty claim. Nonetheless, some dealers have improperly denied warranty claims even though the claim had nothing to do with after-market parts. As an example, just because you install an exhaust system, your suspension failure warranty claim cannot be denied. If you experience a problem with an uncooperative dealership, point out the provisions of this "FEDERAL ACT". For more information call your vehicle manufacturer or click on the link above to go directly to the Federal Trade Commission's website to find out more about this law.
Federal Warranty Laws
1. The Magnuson-Moss Warranty Act (15 U.S.C. 2302(C))
This federal law regulates warranties for the protection of consumers. The essence of the law concerning after-market auto parts is that a vehicle manufacturer may not condition a written or implied warranty on the consumers using parts or services which are identified by brand, trade, or corporate name (such as the vehicle maker's brand) unless the parts or service are provided free of charge. The law means that the use of an after-market part alone is not cause for denying the warranty. However, the law's protection does not extend to after-market parts in situations where such parts actually caused the damage being claimed under the warranty. Further, consumers are advised to be aware of any specific terms or conditions stated in the warranty which may result in its being voided. The law states in relevant part:
No warrantor of a consumer product may condition his written or implied warranty of such product on the consumers using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand, trade or corporate name... (15 U.S.C. 2302(C)).
2. Clean Air Act Warranty Provisions (42 U.S.C. S 7541 (C) (3) (B))
The federal Clean Air Act requires vehicle makers to provide two emissions-related warranties -- a production warranty and a performance warranty. The production warranty requires the vehicle maker to warrant that the vehicle is designed, built and equipped so that it conforms to emissions requirements at the time of sale. The performance warranty requires the vehicle maker to warrant that the vehicle will comply with applicable emissions requirements as tested under state vehicle emissions inspection programs for the warranty periods specified in the law (for model year 1995 and later vehicles, the warranty is 2 years/24,000 miles for all emissions-related parts and 8 years/80,000 miles for the catalytic converter, electronic emissions control unit and on-board diagnostic device). The performance warranty is conditioned on the vehicle being properly maintained and operated.
Like the Magnuson-Moss Act, vehicle manufacturers may not refuse warranty repairs under the Clean Air Acts performance and defect warranties merely because after-market parts have been installed on the vehicle. The only circumstance under which the vehicle manufacturer can void the emissions warranties is if an after-market part is responsible for (causes) the warranty claim.